IT Operations Support Analyst
Job Title :
IT Operation Support AnalystLocation :
Montvale, NJ (Onsite)Contact :
6
MonthsDuties:
This is an operational support role associated with the ongoing support of clients proprietary risk management systems and processes that help client comply with risk management policies and regulatory requirements. Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed. (Please make sure you are comfortable) Required Skills:
Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access. Familiarity with ServiceNow or similar customer service ticketing application preferred Familiarity with data research tools Familiarity with HTML and SQL Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data. Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and IT management/staff. Research & Troubleshooting Skills detail oriented Possess a high level of motivation with a strong commitment to customer service and continuous improvement. Ability to handle multiple tasks and support special project needs IT Operations Support Analyst Recommended Skills Analytical Attention To Detail Business Process Improvement Business Processes Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m1v978v679rx3z65g', 'ExternalApply-j3m1v978v679rx3z65g'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
IT Operation Support AnalystLocation :
Montvale, NJ (Onsite)Contact :
6
MonthsDuties:
This is an operational support role associated with the ongoing support of clients proprietary risk management systems and processes that help client comply with risk management policies and regulatory requirements. Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed. (Please make sure you are comfortable) Required Skills:
Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access. Familiarity with ServiceNow or similar customer service ticketing application preferred Familiarity with data research tools Familiarity with HTML and SQL Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data. Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and IT management/staff. Research & Troubleshooting Skills detail oriented Possess a high level of motivation with a strong commitment to customer service and continuous improvement. Ability to handle multiple tasks and support special project needs IT Operations Support Analyst Recommended Skills Analytical Attention To Detail Business Process Improvement Business Processes Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m1v978v679rx3z65g', 'ExternalApply-j3m1v978v679rx3z65g'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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